Enterprise service management
One system of record for every service commitment.
WeCrew ITSM brings the service desk, engineering, change advisory, asset owners, and leadership into a single governed workspace, with permissions enforced on the server and audit evidence for incident, request, change, and approval workflows.
Workspace access requires an invitation from your administrator.
- Priority model
- Impact x urgency
- Approvals
- Request & CAB
- Evidence
- Core workflow audit
Example workspace
Sample records illustrating service workflows.
Checkout latency above threshold
SLA at risk
Upgrade production ingress
Awaiting CAB
Application access
Pending manager
Built around the service lifecycle
Incident & major incident
Intake, impact and urgency priority, assignment groups, SLA timers, and resolution evidence.
Service request & catalog
Catalog items, independent approvals, fulfillment tasks, and requester visibility.
Change enablement
Standard, normal, and emergency change with risk, CAB approval, windows, and rollback plans.
Knowledge
Draft, review, and publish articles that resolve repeat demand and support deflection.
Assets & CMDB
Configuration items, ownership, lifecycle state, service mapping, and typed relationships.
Governance & audit
Role-based access enforced on the server, with protected audit evidence for incidents, requests, changes, and approvals.